Frequently Asked Questions
Everything you need to know about shopping with The Crest Company.
Does my electronic device come with a manufacturer warranty?
Yes, all electronics sold by The Crest Company come with a standard 12-month manufacturer warranty. Some premium products may be eligible for extended coverage plans at checkout.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the item has been opened, it must be returned in its original packaging with all accessories and cables included. A small restocking fee may apply to certain high-end components.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for urgent tech needs. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are the products on The Crest Company genuine and authentic?
Absolutely. We are an authorized retailer for every brand we carry. All products are 100% authentic, brand new, and sourced directly from the manufacturers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners.
Do you offer technical support if I have trouble setting up my device?
Yes, our dedicated tech support team is available Monday through Friday to assist with setup and troubleshooting. You can reach us via live chat or by emailing [email protected].